Email 
Support 
As you may have heard, Matt Lampiasi the owner and sole employee of Jagfly Hosting was diagnosed with an advanced stage of cancer and died on September 27th.
I’m Sam McClellan, the owner of Itabix, Inc, a hosting and web development company in Hadley, MA. I was asked by a client to step in and save things when her email stopped working and she realized that Matt had died and left no one in charge. After a great deal of research, we found Matt’s girlfriend who said that there was no one we could contact who could take over things, and offered to give me Matt’s laptop so that we could. I was able to bypass the password and get access to his email.
Since then, my team and I have been working hard to get everything up and working again, have put together a complete picture of the hosting and management system, and have begun assisting clients.
Next Steps
You will need to move your web hosting (and domain name, if applicable) to another hosting company as we will be shutting down the servers once everyone has found a new home. If you’d like, we can move you to Itabix. More information below.
If you need to pay a current invoice by check or if your credit card has expired, please open a ticket here to arrange payment:
https://client.itabix.com/submitticket.php?step=2&deptid=2
or you can make checks payable to Itabix Inc. and send to
Itabix Inc
Eight River Drive
Hadley, MA 01035
Domain Names
One complication is that Matt owned a number of people’s domain names, rather than having the domains in the client’s name as is standard practice. If Matt acquired your domain for you, we can move it to your Itabix account where you will have full ownership and access to it, or give you the authorization code to move it to another domain registrar.
Note that transferring your domain name costs money, but it adds an additional year of registration so, for example, if your domain is due to expire in June of 2023, it will be set to expire in June of 2024 after the transfer. You won’t lose any remaining time on your domain and will extend it by an additional year.
Moving to Itabix
If you decide to move to Itabix, we will honor whatever payments you have made and will also include one month of free hosting. We can also handle all of the moving for you; both Jagfly and Itabix use the same cPanel site management so we can move your website and statistics, and emails if you have email with Jagfly.
Let me know if you’d like us to move your site and your domain to Itabix, hosting starts at $8.95/mo but if you have a WordPress site we recommend our WordPress managed hosting which is $14.95. You can see all hosting details here:
https://itabix.com/
Itabix charges $12.95/year for .com domains and similar pricing for others, and we charge only $9.95 to transfer it.
If you’d like to move your hosting to Itabix, click on the link here:
https://client.itabix.com/register.php
to sign up and open a support ticket to let us know you’d like help. We’ll move your site and insure that it’s operating properly.
We’re happy to answer any other questions. Just open a ticket here:
https://client.itabix.com/submitticket.php?step=2&deptid=2
or you can email us at support@itabix.com
About Itabix
It’s understandable that you might be nervous about trusting another local web hosting company after this experience. We do have an excellent reputation – do a Google search for Itabix and you can see our reviews on the right side. We’ve been doing web hosting and development since 2000. We host websites for three TV shows, a theater, a national supermarket chain and many others.
Unlike the big hosting companies, we work with our clients in managing their sites. If your website gets hacked, we don’t shut your site down and tell you to fix it or we will cancel your account. If a malware scan doesn’t fix it and for some reason we can’t use a backup, we fix it at reasonable rates. If you use our WordPress Hosting we fix it for free.
Our pricing is lower than JagFly for domains and hosting (other than the tiny Micro Hosting account) with much larger disk space and bandwidth allowances. Our basic account includes 8GB of space. We have a very fast server located in NYC with super fast SSD drives, and have the best web server software (LiteSpeed) and malware protection (Imunify360) in the hosting business.
Hosting includes unlimited email accounts and databases (within the total disk space for your account), unlimited forwards, unlimited subdomains (subdomain.yourdomain.com), daily backups, free SSL certificates for all sites (making your site secure and increasing your Google ranking).
Feel free to be in touch if you’d like more information or to chat about your needs.
Best,
Sam McClellan, President
Itabix Inc.