New Customer Support
If you would like more information about our services or to set up a time to speak with a representative about a project, please open a support ticket by clicking here or you may call our main number at 413.587.4600 • 877.748.2249 (877-7ITABIX)
For most technical support issues, please check our knowledgebase first for answers. If you can’t find the answer to your issue there, we offer support 24 hours a day, seven days a week, in any of three ways:
Open a Ticket
If you are not currently a customer or you’ve lost your login, you may open a ticket by clicking here. If you are an existing customer, please log in first then click Open Ticket
At the bottom right of each web page is our online chat. Click on the red Support Online button, enter your name and click Start Chat, then give a brief description of the issue.
You may also call tech support at 413.992.3158.